Frequently asked questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Our new delivery charges have been simplified for ease of use. We charge a flat rate of $20 for deliveries within a 15 kilometer by road radius, and $30 for deliveries within a 25 kilometer by road radius. Delivery charges will be automatically generated by the system at time of checkout based on your address.

Which payment methods are accepted in the Online Shop?

We accept paypal and credit card payment online. If you wish to pay with an alternative method, please contact us.

How long will delivery take?

We offer same day deliveries on orders placed before 12PM Sydney Time. Orders placed after the 12PM cut off will be delivered the following day.

How secure is shopping in the Online Shop? Is my data proected?

Your data is secure by SSL / TLS encryption, the global standard. Ensure your passwords are always kept secret.

What exactly happens after ordering?

After ordering, you will receive a confirmation email with an attached tax invoice and we will be in touch to confirm delivery details.

Do I receive an invoice for my order?

You will recieve an invoice for your order to the email that you have used for your account.